Returns & Exchanges
At Vitrine Furniture, we want you to love your home. If a piece isn't the perfect fit, you can return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Log into your account portal or contact our concierge team with your order number to begin the return authorization process.
Prepare for Pickup
Carefully disassemble the furniture if required and pack it in its original protective packaging to ensure it remains safe during transit.
Schedule Collection
Our specialized white-glove logistics partners will contact you within 48 hours to arrange a convenient time for item pickup from your residence.
Receive Your Refund
Once our warehouse team inspects the returned piece, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing